Question 1

How do I transfer my prescriptions from another pharmacy to Drug Mart?

Accepted Answer

The easiest way to transfer a prescription is to complete the registration form at Get Started. If you need immediate service or would like to personally speak to a pharmacist, call the pharmacy at (800) 877-0337. We will get the required information to request a transfer of existing, transferable prescriptions from your current pharmacy or medical provider. In addition, we will need your insurance card and gather some basic information.

Question 2

How do I order prescription refills?

Accepted Answer

Refills can be ordered by phone, through our website, or via text message.

• Call (800) 877-0337, 24 hours a day, seven days a week.

• On the home page click on Prescription Refill to securely place your refill order.

• Text us at (908) 991-6150 at anytime to place an order for your prescription refill.

Question 3

What's your privacy policy?

Accepted Answer

We are committed to protecting your personal health information. Transactions on this website are protected with up to 256-bit Secure Sockets Layer (SSL) encryption. Drug Mart is in compliance with the Health Insurance Portability and Accountability Act. For details, please view our Privacy Policy.

Question 4

How early should I order refills?

Accepted Answer

While we strive to refill orders the same day, we recommend that you order refills when you have a 5-7 day supply of medication left so that there will be no interruption in your medication regimen. This allows our staff to process refill authorization requests and address other possible issues with insurance and/or medication supply.

Question 5

Why do I need a new prescription from my provider each time I refill some of my prescriptions and not others?

Accepted Answer

State prescribing regulations require a standardized prescription for some drugs categorized as controlled substances each time they are filled.

Question 6

Do you keep my specialty medication in stock?

Accepted Answer

Drug Mart carries a complete line of pharmaceutical products and if you are on a particular specialty drug, we will make sure it is in stock when you need it. Our automated refill reminder program assures you that you will never miss a dose.

Question 7

Is this site secure?

Accepted Answer

We value your privacy. Transactions on this website are protected with up to 256-bit Secure Sockets Layer (SSL) encryption.

Question 8

Do you accept my insurance?

Accepted Answer

We accept most major insurance plans, including: Caremark, Express Scripts, United Healthcare, Optum Rx, Humana, Prime Therapeutics, Medicaid, Pharmaceutical Assistance for the Aged and Disabled [PAAD], AIDS Drug Distribution Program [Ryan White], all Medicare Part D plans, Workers’ compensation, Auto Accident claims, and more. For specific questions, contact a pharmacy staff member at (800) 877-0337.

Question 9

Do you accept FSA cards?

Accepted Answer

Yes we accept most FSA (Flexible Spending Account) and HSA (Health Savings Account) cards to pay for medications and eligible over-the-counter purchases.

Question 10

Do I qualify for Social Security Extra Help or financial assistance?

Accepted Answer

Extra Help is a federal program that helps pay for some to most of out-of-pocket costs for Medicare prescription drug coverage. It is also known as the Part D Low-Income Subsidy (LIS).

What is the income limit? To qualify for Extra Help, your annual income must be limited to $18,735 for an individual or $25,365 for a married couple living together. Even if your annual income is higher, you may still be able to get help. Ask our pharmacy staff about details, we can help you sign up for financial assistance programs or direct you to valuable resources.

Question 11

Why aren’t my co-pays always the same?

Accepted Answer

Co-pay amounts are set by your insurance carrier, and each carrier offers many plans. The simplest explanation would be tiering; medications are categorized in three tiers. Most insurance plans assign a different co-pay amount with each tier.

For example, with a popular plan from a local carrier, there is a $10 co-pay for Tier 1 drugs, $30 for Tier 2, and $50 for Tier 3; while a well-known Medicare D plan sets its co-pays at $0 for Tier 1, $3 for Tier 2, and $7 for Tier 3. Most insurance plans require that the pharmacy collect co-payment at the time of service. Call the pharmacy to make arrangements that work best for you.

Question 12

What is your return policy?

Accepted Answer

By law, we are not allowed to accept returns of prescription medications. We want you to be happy and satisfied with our products and services. We will accomodate requests to remedy any issues. Please read our Return Policy for details.

Question 13

How long does it take to have medication delivered?

Accepted Answer

For delivery of refills in New Jersey on an existing prescription, you can generally expect to receive your delivery on the same day Monday thru Saturday when all the medications you are requesting have refills remaining. Prescriptions that need additional authorization from your provider or insurance company may take longer to process. For deliveries in New York or Pennsylvania, you can expect delivery the next business day.

Question 14

Can someone pick up my prescriptions for me?

Accepted Answer

You can ask a friend or family member to pick up your order. They will be required to sign for the medications and pay any balance due. They may be required to present a valid Driver’s License or other government-issued ID. Please alert the pharmacy staff ahead of time if someone new will be picking up your order to avoid confusion.

Question 15

How can I get medications if I am out of town or on vacation?

Accepted Answer

If you are planning a trip and your current supply of medications will run out while you are away, discuss your needs with a member of our pharmacy staff as early as possible.

In special circumstances with the appropriate documentation, early refills may be requested or prior arrangements can be made to ship your medications to you.

Question 16

How much is shipping?

Accepted Answer

Delivery or shipping for prescription medications is always free. For vitamin and supplement purchases, there is a standard shipping charge of $7 for anywhere in the United States. If you require over-night or expedited shipping, please contact us.

Question 17

What should I do if I miss a dose?

Accepted Answer

What to do when you miss a dose will be different depending on the drug and the directions for its use. Always call your pharmacist to find out what to do when you miss a dose.

Question 18

What does “take with food” or “take on an empty stomach” really mean?

Accepted Answer

When dosing instructions indicate to “take with food,” it is generally recommended that you take the medication with a meal to avoid stomach or intestinal irritation. Other times, it is recommended that a medication be taken with a certain type of food, such as milk or cheese, to increase the amount of medicine absorbed by your body. When instructed to “take on an empty stomach,” medication should be taken either 1 hour before or 2 hours after eating.

Question 19

What can I do if I lost my prescription insurance and the cost of the medication is too high?

Accepted Answer

Drug Mart offers hundreds of generic medications for $4 per month. If you are on an expensive medication, our pharmacists are experts at finding solutions to get you the medications you need. We will work with your doctor, manufacturer and potential financial assistance programs to help bridge the gap.

Question 20

Is there a coupon to lower the cost of my insulin?

Accepted Answer

Yes. Many drug companies that make insulin have coupons or patient assistance programs to lower the cost of the insulin. We can work with your doctor to get you insulin at a price that you can afford.

Frequently Asked Questions

FAQ by Category

Can’t find the answer
to your question?

Pharmacy

Payment

Shipping

Medication Related

Vitamins & Supplements

Frequently Asked Questions

FAQ by Category

Can’t find the answerto your question?

Pharmacy

How do I transfer my prescriptions from another pharmacy to Drug Mart?

How do I order prescription refills?

What's your privacy policy?

How early should I order refills?

Why do I need a new prescription from my provider each time I refill some of my prescriptions and not others?

Do you keep my specialty medication in stock?

Payment

Is this site secure?

Do you accept my insurance?

Do you accept FSA cards?

Do I qualify for Social Security Extra Help or financial assistance?

Why aren’t my co-pays always the same?

What is your return policy?

Shipping

How long does it take to have medication delivered?

Can someone pick up my prescriptions for me?

How can I get medications if I am out of town or on vacation?

How much is shipping?

Medication Related

What should I do if I miss a dose?

What does “take with food” or “take on an empty stomach” really mean?

What can I do if I lost my prescription insurance and the cost of the medication is too high?

Is there a coupon to lower the cost of my insulin?

Who do I call if I think I’m having a reaction to a new prescription?

My medication needs to be refrigerated. How long can it be left out before it is no good?

Why does the doctor call my medication by one name and the pharmacy label it with another?

What should I do if my new pills don’t look like the ones I had before or the samples I got from my doctor’s office?

Should I get the flu shot?

Vitamins & Supplements

How can I reach customer support?

How will my order ship?

Do you ship out of the country?

What about heat sensitive orders?

When will I receive my order if it is out of stock?

What is your policy on price changes?

Will you be able to fulfill a large order?

What is your return policy?

Can’t find the answer
to your question?